Policies & Payments

Treatment Plans

We are happy to provide you with a written treatment plan. Please realize that it is sometimes difficult to anticipate an individual pet’s needs. If the actual costs are greater than the estimate, we will notify you for authorization.

Cancellation Policy

We require 48 hours’ notice for all cancelled and rescheduled appointments.
Appointments cancelled or rescheduled with less than 48 hours’ notice, without prior notice or reason, will be subject to a cancellation fee.

Our appointment times are in high demand, and providing adequate notice allows us the opportunity to offer an appointment to a pet in need.

Payment

Payment is due at the time services are rendered.  We accept a variety of payment options, including cash, Visa, Mastercard, Discover, American Express, and CareCredit.

   

CareCredit is a personal line of credit for healthcare, both human and veterinary, that works like a credit card. To apply, click here for the CareCredit Online Credit Application or call their 24/7 phone number at 1-800-365-8295.

ScratchPay

ScratchPay offers access to financing options ranging from $200 - $10,000. Visit scratchpay.com or text PAY to 213-296-0817 to apply.